Solution
- Connect the charger and check the display for a charging indicator. If no indicator appears, the scooter is not charging.
- Confirm whether the charger’s indicator light is on. If not, check the power supply or whether the charger itself is faulty.
- Inspect the charging port for any issues. Ensure the charger plug is properly and fully inserted. You can also try a different charger to verify. If the problem persists or the battery is defective, send the scooter for repair.
- Check the charging environment. If the temperature is below 0°C or above 40°C, the battery’s temperature protection will prevent charging to extend its lifespan. Charging will resume automatically when the temperature rises above 5°C or falls below 35°C.
Need More Support?
If none of the above solutions work, please refer to our
self-repair video guides for step-by-step instructions.
If the issue persists, contact our official after-sales service center or an authorized repair center for further assistance: service@navee.tech.If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:
service@navee.tech
