Solution
- With the scooter powered on, connect the charger and check the display for a charging indicator. If no indicator appears, the scooter is not charging.
- Inspect the charging port for any issues. Ensure the charger plug is properly and fully inserted. You can also try a different charger to confirm. If the problem persists or the battery is faulty, send the scooter for repair.
- Verify the charging environment. If the temperature is below 0°C or above 40°C, the battery’s built-in temperature protection will prevent charging to extend battery life. Charging will resume automatically once the temperature rises above 5°C or falls below 35°C.
Need More Support?
If none of the above solutions work, please refer to our
self-repair video guides for step-by-step instructions.
If the issue persists, contact our official after-sales service center or an authorized repair center for further assistance: service@navee.tech.If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:
service@navee.tech
