Frequently Asked Questions
K100 Change Model

Solution

1. In the locked state, briefly press any turn signal button to enter password unlock mode. The dashboard will display the current digit position on the left and the corresponding number on the right. Use the buttons to adjust the digits and briefly press the brake lever to confirm each digit. After entering all 4 digits, press the power button to confirm and unlock the scooter.
2. Alternatively, follow the illustrations at the bottom of the password settings page in the app to learn how to unlock the scooter using a password.

Solution

1. Make sure the phone’s Bluetooth is turned on and the app has permission to access Bluetooth.
2. Unbind the scooter in the app, reset Bluetooth, and then bind the scooter again.
   Bluetooth reset: While the scooter is powered on, hold the brake lever and quickly press the power button 5 times.

Solution

1. Bring the phone close to the scooter and squeeze the brake lever to unlock.
2. Open the app and use the slide-to-unlock feature.

Solution

1. When a firmware upgrade fails, first ensure that the phone has a stable network connection and that Bluetooth is connected (the Bluetooth icon on the display should be solid).
2. Keep the phone close to the scooter to improve Bluetooth connection stability.
3. Retry the firmware upgrade. If it still fails, try reinstalling the NAVEE App, restarting the phone, or using a different phone.