Solution
- Please fully charge the scooter.
- Check whether the tire pressure is too low and ensure it meets the required levels (for tubeless tires: 45 psi; for inner/outer tube tires: 50 psi; refer to the actual markings on the tire for the correct pressure).
- Check the brake tension to ensure it is not too tight. Lift both the front and rear wheels and manually check whether they rotate smoothly without excessive resistance.
- Ride the scooter at a constant speed of 15 km/h (the standard test speed for the nominal range) on a flat road with a fully charged battery, and report the total distance you can achieve.
- (Nominal range: measured with a 75 kg rider, 25 °C ambient temperature, flat road, no wind, at a constant 15 km/h. Actual range may vary due to rider weight, temperature, speed, wind, road conditions, and riding habits. Higher speeds reduce range, and low winter temperatures reduce lithium battery discharge capacity, which also lowers range.)
- Cold winter temperatures significantly affect lithium battery discharge capacity. Below 0 °C, the usable battery capacity may drop to 70% of total capacity or lower (the lower the temperature, the greater the reduction).
- Other factors affecting range include: riding speed, rider weight, road conditions, driving habits (frequent acceleration and braking), wind speed, tire pressure, and overly tight brakes.
Need More Support?
If none of the above solutions work, please refer to our
self-repair video guides for step-by-step instructions.
If the issue persists, contact our official after-sales service center or an authorized repair center for further assistance: service@navee.tech.If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance:
service@navee.tech
