Frequently Asked Questions
How long is the repair turnaround time?
The repair turnaround time varies by country. For details, please contact the corresponding after-sales email for more information:
Germany: service_de@navee.tech
France: service_fr@navee.tech
Sweden: service_se@navee.tech
Other European countries: service_eu@navee.tech
Can I get the repair cost in advance?
We cannot provide an exact repair cost quote in advance, as labor costs vary by country. However, you may contact the after-sales email to obtain a rough estimate for parts and shipping fees.
What should I do if the scooter arrives damaged after repair?
Please contact the after-sales email immediately for further support solutions.
What should I do if I haven’t received any updates many days after sending it for repair?
Please contact the after-sales email immediately for further assistance.
How long after placing an order will the shipment be dispatched?
Within 48 hours (working days).
