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Self Repair

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Frequently Asked Questions

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Error 10 / E1: Dashboard/Controller Communication Fault

Error Detail

After Power On the Vehicle, Alarm 10 or E1 will appear on Dashboard & emits a beep

Solution

Communication failure between dashboard and controller:

  1. Check if the communication cable of the dashboard is damaged or detached, dashboard needs to be replaced
  2. The communication circuit of the dashboard is damaged, replace the dashboard
  3. The communication circuit between the controller and the dashboard is damaged, replace the controller
Need More Support?

If none of the above solutions work, please refer to our self-repair video guides for step-by-step instructions.

If the issue persists, contact our official after-sales service center or an authorized repair center for further assistance: service@navee.techIf none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance: service@navee.tech

Error 11 / E2: Controller Overcurrent Protection

Error Detail

After Power On the Vehicle, Alarm 11 or E2 will appear on Dashboard & emits a beep

Solution

Controller current overload protection

  1. Check if the controller has water ingress and replace it
  2. Check if the controller motor wiring harness is damaged and replace the wiring harness
  3. The current sampling circuit of the controller is damaged and needs to be replaced
Need More Support?

If none of the above solutions work, please refer to our self-repair video guides for step-by-step instructions.

If the issue persists, contact our official after-sales service center or an authorized repair center for further assistance: service@navee.techIf none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance: service@navee.tech

Error 12 / E3: Controller Current Sampling Error

Error Detail

After Power On the Vehicle, Alarm 12 or E3 will appear on Dashboard & emits a beep

Solution

Controller current sampling failure,

  1. Controller hardware damage,
  2. Replace controller
Need More Support?

If none of the above solutions work, please refer to our self-repair video guides for step-by-step instructions.

If the issue persists, contact our official after-sales service center or an authorized repair center for further assistance: service@navee.techIf none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance: service@navee.tech

Error 14 / H3: Throttle Fault/Throttle Didn’t Re-Bounce Back/ Throttle Stuck

Error Detail

After Power On the Vehicle, Alarm 14 or H3 will appear on Dashboard & emits a beep

Solution

Accelerator fault/The accelerator did not return to its original position during the scooter turn on

  1. Check if the accelerator is stuck and needs to be restored
  2. Check if the accelerator is damaged and replace it
  3. Check if the wiring harness is detached or damaged, and replace the wiring harness or components
  4. The accelerator acquisition circuit of the dashboard is damaged, replace the dashboard
Need More Support?

If none of the above solutions work, please refer to our self-repair video guides for step-by-step instructions.

If the issue persists, contact our official after-sales service center or an authorized repair center for further assistance: service@navee.techIf none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance: service@navee.tech

Error 15 / H4: Brake Fault/Brake Wire Damaged

Error Detail

After Power On the Vehicle, Alarm 15 or H4 will appear on Dashboard & emits a beep

Solution

Brake handle fault/ brake handle didn’t return to its original position during the scooter turn on

  1. Check if the brake handle is stuck and needs to be restored
  2. Check if the brake handle is damaged and replace the throttle
  3. Check if the wiring harness is detached or damaged, and replace the wiring harness or components
  4. The collection circuit of the dashboard brake lever is damaged, replace the dashboard
Need More Support?

If none of the above solutions work, please refer to our self-repair video guides for step-by-step instructions.

If the issue persists, contact our official after-sales service center or an authorized repair center for further assistance: service@navee.techIf none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance: service@navee.tech

Error 18 / H5: Motor Hall Sensor Error

Error Detail

After Power On the Vehicle, Alarm 18 or H5 will appear on Dashboard & emits a beep

Solution

Motor Hall Sensor fault

  1. Motor cable is damaged, replace motor cable or motor
  2. Motor hall sensor is damaged, replace it
  3. Controller fault, replace new controller
Need More Support?

If none of the above solutions work, please refer to our self-repair video guides for step-by-step instructions.

If the issue persists, contact our official after-sales service center or an authorized repair center for further assistance: service@navee.techIf none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance: service@navee.tech

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