View More

View More

View More

Self Repair City Scooters V40i Pro

Frequently Asked Questions
V40i Pro Change Model

City Scooters

V40i Pro
  • How to activate the scooter
  • Unable to connect via Bluetooth
  • Firmware upgrade failed
  • Unable to unlock the scooter
How to activate the scooter
Change
How to activate the scooter

Solution

  1. After downloading the app and successfully registering and logging in, follow the app instructions to bind the scooter. Once the scooter is successfully bound, it will be activated and the 10 km/h speed limit will be removed.
Need More Support? If none of the above solutions work, please refer to our self-repair video guides for step-by-step instructions. If the issue persists, contact our official after-sales service center or an authorized repair center for further assistance: service@navee.tech.If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance: service@navee.tech
Unable to connect via Bluetooth
Change
Unable to connect via Bluetooth

Solution

  1. Make sure the phone’s Bluetooth is turned on and the app has permission to access Bluetooth.
  2. Unbind the scooter in the app, reset Bluetooth, and then bind the scooter again.
    Bluetooth reset: While the scooter is powered on, hold the brake lever and quickly press the power button 5 times.
Need More Support? If none of the above solutions work, please refer to our self-repair video guides for step-by-step instructions. If the issue persists, contact our official after-sales service center or an authorized repair center for further assistance: service@navee.tech.If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance: service@navee.tech
Firmware upgrade failed
Change
Firmware upgrade failed

Solution

  1. When a firmware upgrade fails, first ensure that the phone has a stable network connection and that Bluetooth is connected (the Bluetooth icon on the display should be solid).
  2. Keep the phone close to the scooter to improve Bluetooth connection stability.
  3. Retry the firmware upgrade. If it still fails, try reinstalling the NAVEE App, restarting the phone, or using a different phone.
Need More Support? If none of the above solutions work, please refer to our self-repair video guides for step-by-step instructions. If the issue persists, contact our official after-sales service center or an authorized repair center for further assistance: service@navee.tech.If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance: service@navee.tech
Unable to unlock the scooter
Change
Unable to unlock the scooter

Solution

  1. Open the app and use the slide-to-unlock feature.
Need More Support? If none of the above solutions work, please refer to our self-repair video guides for step-by-step instructions. If the issue persists, contact our official after-sales service center or an authorized repair center for further assistance: service@navee.tech.If none of the above solutions work, please contact our official after-sales service center or authorized repair center for further assistance: service@navee.tech

Official Repair Videos: The Complete Guide

Explore More
Online Chat