Frequently Asked Questions
XT5 Ultra Change Model

Solution

1. In the locked state, briefly press any turn signal button to enter password unlock mode. The dashboard will display the current digit position on the left and the corresponding number on the right. Use the buttons to adjust the digits and briefly press the brake lever to confirm each digit. After entering all 4 digits, press the power button to confirm and unlock the scooter.
2. Alternatively, follow the illustrations at the bottom of the password settings page in the app to learn how to unlock the scooter using a password.

Solution

1. Make sure the phone’s Bluetooth is turned on and the app has permission to access Bluetooth.
2. Unbind the scooter in the app, reset Bluetooth, and then bind the scooter again.
   Bluetooth reset: While the scooter is powered on, hold the brake lever and quickly press the power button 5 times.

Solution

1. Bring the phone close to the scooter and squeeze the brake lever to unlock.
2. Open the app and use the slide-to-unlock feature.

Solution

1. Open the NAVEE App, power on the scooter, and bind it in the app. Go to Laboratory Features → Enable Find My. On the scooter, long-press the brake and press the throttle 3 times to activate the scooter’s Find My broadcast mode. Exit the NAVEE App, open the Apple Find My app, tap Add Other Item, and follow the instructions to bind the scooter in the Find My app.
2. After powering on the scooter, with the scooter neither electronically locked nor charging, hold the brake and press the throttle 5 times. If the display turns off, the scooter has been reset to factory settings, and the Find My binding is removed. To rebind, first delete the scooter information in the Apple Find My app, then bind the scooter again in the Apple Find My app.

Solution

1. Ensure the scooter’s battery is sufficiently charged. If the battery is too low and the scooter has not been used for a long time, it may enter sleep mode, causing the Find My feature to stop working.
2. There must be an Apple device nearby with internet access, Bluetooth, and location services enabled; otherwise, the scooter’s location will remain at its last recorded position.
3. Make sure the phone is bound to the scooter and the scooter has not manually disabled the Find My feature. If issues persist, try unbinding and rebinding the scooter.

Solution

1. When a firmware upgrade fails, first ensure that the phone has a stable network connection and that Bluetooth is connected (the Bluetooth icon on the display should be solid).
2. Keep the phone close to the scooter to improve Bluetooth connection stability.
3. Retry the firmware upgrade. If it still fails, try reinstalling the NAVEE App, restarting the phone, or using a different phone.